Frequently Asked Questions

Email us at excessdiabetics2000@gmail.com to receive your tracking number or call us at 869-913-2742 to receive an update on your package or check.

Once your supplies have been received and inspected, you can receive payment instantly through Paypal, Venmo, or Cashapp. If the check payment method is selected, you will receive confirmation that your check was mailed to the return address you provided in the supply approval form.

Those supplies are not eligible and your products will not get approved at this time. Our list is updated regularly, so check back with us to see if your supplies are on the current list.

We do! Once your supplies are approved, you will receive a confirmation email with a shipping label you can print at home or scan at the post office.

24 – 48 business hours after filling out a submission form you will receive a confirmation via email.

Since the seal has been broken, we have no way to verify that the supplies haven’t been tampered with. To protect the safety of the person receiving the supplies, we cannot accept open boxes.

Diabetic Test Strips & Lancets are legal to sell to a third party without a prescription. This is how we get them back to those in need.

No. Wholesalers and pharmacies are not allowed to sell damaged boxes, therefore, we do not accept them.

Boxes must be inspected to ensure that the supplies are the same supplies that were approved prior to shipping.

No, if your return address and payment method have not changed, please fill out our returning customer supply approval form

Approving Your Supplies

Our Policies & Procedures

Your supplies must be approved before shipment. Check out this guide to see if your products qualify today!

Unopened

Supplies must be sealed and in original packaging.

On Supply List

Supplies must Be on the current supply list, Updated regularly.

Shipped

Supplies must be shipped in an undamaged cardboard box.

Unexpired

Supplies must to be 8 months out from their expiration to be purchased at full price.

Location

Supplies must come from inside the United States. International shipping is unavaiable.

Images

You must submit supply approval form with clear images of your supplies prior to shipping.

All supplies are subject to approval and inspection. 

Ready to get paid for your unused diabetic supplies?